Application Procedure

Service Counters

You can apply by PC, smartphone, docomo Feature phone, phone, or at a docomo Shop.

PC,
smartphone,
docomo Feature Phone
(sp-mode)

You can apply from (docomo Online Application). The required d ACCOUNT can be easily issued, so even beginners can start using right away.

  • When accessing from a PC, a d ACCOUNT is required.
  • When accessing from a smartphone or docomo Feature Phone (sp-mode), a Network PIN is required.
  • Operation procedures on the actual screens are in Japanese.
Business hours :
24 hours *1

docomo Feature Phone
(i-mode)

You can apply from (docomo Online Application).

Business hours :
24 hours *1

Phone

  • To apply from a DOCOMO mobile phone, call 151 (toll free, in Japanese only) without an area code.
  • For inquiries in English, Portuguese, Chinese, and Spanish, and applications from landline phones, see General Inquiries (docomo Information Center).
Business hours :
9 a.m. to 8 p.m.

docomo Shops

All shops provide this support service through interpreters, to enable foreign language speaking customers to stop by freely and comfortably.
Business hours differ by shop. See the pages of individual shops for details.

Business hours :
Within the business hours of the corresponding shop
  1. Unavailable from 10:30 p.m. every Tuesday to 7:00 a.m. the following morning due to system maintenance.

Application Start Time

The e-billing site can be viewed from about the 10th of the month following application.

  • You can register to receive Usage Amount Notification Mail from the day you apply for e-billing.
  • If you conduct procedures for applying to pay charges by automatic payment or credit card at the same time as you apply for this service, this service will be available after completion of settings for those payment methods.
  • You will get a discount from your bill starting with the amount billed for the following month when automatic payment is completed or your credit card company approves payment of charges by credit card, regardless of whether or not you access the Usage Charges Confirmation website.

Notes on Application

  • When application is made at docomo Shops, documents are required to verify that the applicant is the subscriber.
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