Storing Phone Number/Cancelling Storage when You Won't Use Your Mobile Phone for a Long Period (Working or Studying Overseas, Etc.)

<End of Application Period for Phone Number Storage (FOMA) and Mail Address Storage (i-mode)>
We have stopped accepting new applications on Monday, September 30, 2019.
Starting Tuesday, October 1, 2019, applications for Phone Number Storage (Xi) and Mail Address Storage (sp-mode) will be accepted.

  • If you have been using Phone Number Storage (FOMA) or Mail Address Storage (i-mode) since Monday, September 30, 2019 or earlier, you can continue to use FOMA (if you are canceling Phone Number Storage) or i-mode (if you are canceling Mail Address Storage) on and after Tuesday, October 1, 2019.

If you will not use your mobile phone for an extended period of time because you will, for example, work or study overseas, you can store the phone number and mail address (i-mode/sp-mode) you are using for the FOMA/Xi "crossy " service for up to 3 years, and then resume use after, for example, you return to Japan.

FOMA Xi "crossy"

Eligibility for This Service

  • Applications for this service will not be accepted from subscribers to the following:
    Data communications dedicated plans, Ubiquitous plans, billing plans requiring a subscription to Share pack, and 2in1

Storing Phone Number

Items required

  • Contract handling fee
    ¥1,000

None

  • Personal information such as your name and date of birth will be verified to confirm that you are the subscriber.
  • If a representative applies on behalf of an organization or other individual (application by proxy), the representative may need to present proof of identity.

Confirmation of Documents Verifying Identity

Charges

Handling fee

¥1,000

  • A handling fee will be included on your bill the following month.

Monthly charges

Table of monthly charges
Phone Number Storage ¥400
Mail Address Storage ¥100
  • The various discount services are not applicable. Only e-billing is applicable.
When you purchase a mobile phone with Basic Course

If you store the phone number for your FOMA service subscription before completing the promised period of use after purchasing a mobile phone with Basic Course, you will be required to pay a Basic Course cancellation charge. That charge will apply for the number of months remaining in the promised period of use, and the charge will be ¥600 multiplied by the number of months remaining.

When you have outstanding installment payments

If you store the phone number, you will still be required to pay the installment payments.

Universal service system

You will be billed a universal service charge each month based on the number of phone numbers you use.

Application procedure

You can apply by PC, phone, or at a docomo Shop.

PC

You can apply from (docomo Online Application). The required d ACCOUNT can be easily issued, so even beginners can start using right away.

  • A d ACCOUNT are required to use this site. If you do not have these, please acquire one at (New registration) on My docomo (in Japanese only). If you have forgotten them, they can be reissued via My docomo. Note that if you do not have your handset because it has been lost or stolen, you will not be able to register for a d ACCOUNT or have one reissued.
  • The procedure may not be possible via My docomo (in Japanese only) depending on your subscription details. In that case, perform the procedure over the phone or at a docomo Shop.
  • Operation procedures on the actual screens are in Japanese.
Business hours :
24 hours *1

Phone

  • To apply from a DOCOMO mobile phone, call 151 (toll free, in Japanese only) without an area code.
  • For inquiries in English, Portuguese, Chinese, and Spanish, and applications from landline phones, see General Inquiries (docomo Information Center).
  • For inquiries from overseas, see Inquiries.
Business hours :
9 a.m. to 8 p.m.

docomo Shops

All shops provide this support service through interpreters, to enable foreign language speaking customers to stop by freely and comfortably.
Business hours differ by shop. See the pages of individual shops for details.

Business hours :
Within the business hours of the corresponding shop
  1. Unavailable from 10:30 p.m. every Tuesday to 7:00 a.m. the following morning due to system maintenance.

When Cancelling Phone Number Storage

Items required

  • Contract handling fee : Free

None

  • Personal information such as your name and date of birth will be verified to confirm that you are the subscriber.
  • If a representative applies on behalf of an organization or other individual (application by proxy), the representative may need to present proof of identity.

Confirmation of Documents Verifying Identity

Charges

Handling fee

Free

Application procedure

You can apply by phone or at a docomo Shop.

Phone

  • To apply from a DOCOMO mobile phone, call 151 (toll free, in Japanese only) without an area code.
  • For inquiries in English, Portuguese, Chinese, and Spanish, and applications from landline phones, see General Inquiries (docomo Information Center).
Business hours :
9 a.m. to 8 p.m.

docomo Shops

All shops provide this support service through interpreters, to enable foreign language speaking customers to stop by freely and comfortably.
Business hours differ by shop. See the pages of individual shops for details.

Business hours :
Within the business hours of the corresponding shop

Notes on Procedures

[Phone Number Storage]

  • Phone Number Storage requires a handling fee of ¥1,000 when you apply for it and each handling fee of ¥400/month during storage and ¥100/month for Mail Address Storage will be required.
  • The period for Phone Number Storage and Mail Address Storage is 3 years from the 1st of the month following the month of application. After the 3-year period for Phone Number Storage expires, your Xi "crossy"/FOMA subscription will be cancelled on the 1st of the month following the month the period expired.
  • If there are remaining installment payments of an individual credit purchase brokerage contract/installment sale contract during use of Phone Number Storage, you will still be required to pay the installment payments.
  • Mobile Device Protection & Delivery Service, Mobile Device Protection Service, or Mobile Device Protection Service for iPhone & iPad will be cancelled if you apply for Phone Number Storage.
  • As a rule, all of the discount services and various other services will be cancelled when you apply for Phone Number Storage.
  • When you cancel Phone Number Storage, you can select from the billing plans and Packet Packs/packet flat-rate services*2. If we have stopped accepting new applications for the billing plan and Packet Pack/packet flat-rate service you are subscribed to when you cancel Phone Number Storage, you can apply for the same billing plan and Packet Pack/packet flat-rate service *2 as long as you were subscribed to them when applying for Phone Number Storage. However, you will not be able to apply for the billing plan and Packet Pack/packet flat-rate service for which provision ended and the discount services and various other services for which acceptance of new applications ended during the use of Phone Number Storage.
    1. Except for the Data communications dedicated plans, Ubiquitous plans, IoT plans, Data plans, Device Plus, Data Plus and 2in1 (including B number subscription).
  • If you apply for Phone Number Storage (regardless of whether the mail address will be stored), all cloud data will be deleted and cannot be restored.
  • Store the docomo UIM Card you are currently using in a safe place because it can be used again after you cancel Phone Number Storage. If the card is lost, etc., it will need to be reissued and a handling fee of ¥2,000 will be required.
  • If you wish to continue using My docomo during use of Phone Number Storage, you need to register a trusted device using the two-step authentication on your d ACCOUNT. If you apply Phone Number Storage without having registered a trusted device using the two-step authentication on your d ACCOUNT, you will not be able to use My docomo while Phone Number Storage is active.

[Mail Address Storage]

  • If you wish to store your mail address, you need to apply for Mail Address Storage at the same time as applying for Phone Number Storage. It is not possible to only apply for Mail Address Storage.
  • If Mail Address Storage is cancelled during the use of Phone Number Storage, you will not be able to reuse the mail address you used at the time of application for Mail Address Storage even if you apply to resume i-mode or sp-mode when you cancel Phone Number Storage.

[Cancellation charge for fixed period subscriptions, etc.]

  • The Packet Pack/packet flat-rate service and discount service will be cancelled if you apply for Phone Number Storage. In this case, the cancellation charge for the subscription will be withheld even if charges are incurred for terminating the fixed period subscription type billing plan/discount services, except the following cases:
    1. If you cancel your FOMA/Xi subscription in the period up until the month of expiration of the fixed period subscription type billing plan, discount service, etc. cancelled at the same time as applying for Phone Number Storage.
    2. If you cancel Phone Number Storage in the period up until the month of expiration of the fixed period subscription type billing plan, discount service, etc. cancelled at the same time as applying for Phone Number Storage and do not newly apply for a fixed period subscription plan, discount service, etc.
  • Even if you newly apply for a fixed period subscription type billing plan/discount service, etc., you cannot select Zutto DOCOMO Wari Course which presents Renewal Loyalty Points, or Free Course when canceling Phone Number Storage. The same applies even when any of those courses was selected or the application conditions were met when you applied for Phone Number Storage. Furthermore, the fixed subscription period up until the application of Phone Number Storage will not be continued.

[Billing plans and discount services]

  • Billing Plans,such as Gigaho and Kake-hodai plan, Packet Pack/Packet Flat-rate Services etc. will not be calculated on a per-diem basis.
    The various discount services do not apply to the monthly handling fees for Phone Number Storage and Mail Address Storage.
  • The discount for Family Discount, Office Discount, or Business Discount is not applicable during use of Phone Number Storage but the discount is counted for the number of lines within the discount group.
  • If Phone Number Storage is used before completing the promised period of use after purchasing a mobile phone with Basic Course, you will be required to pay the specified Basic Course cancellation charge.
  • Minna DOCOMO Wari is not counted for the number of lines within the discount group for the month if Phone Number Storage is used from the first day through the last day of the month during the Phone Number Storage subscription period.

[Other services]

  • Even during the use of Phone Number Storage, the following services can continue to be used.
    docomo Hikari, d CARD/d CARD GOLD*3, d POINT CLUB*3, docomo Business Premier Club*3, My docomo*3
    1. Restrictions apply to some of the available services.
  • If the period for Phone Number Storage of the mobile phone line paired with docomo Hikari expires and your Xi/FOMA subscription is cancelled, the payment method of charges related to docomo Hikari will be automatically changed to paying by bill.
  • Some services will not be calculated on a per diem, regardless of the number of days of use up until Phone Number Storage is used.
  • Even during the use of Phone Number Storage, d CARD or d CARD GOLD can be used but as a rule it cannot be used with Osaifu-Keitai. However, if the iD card information in the mobile phone is not deleted, d CARD mini or d CARD (iD) can still be used and usage charges will be incurred. If you will not use d CARD mini or d CARD (iD), perform a full format of the IC card in the mobile phone.

  • Unless otherwise specified, all indicated amounts exclude tax.
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