Where to Apply

Online Procedures

Check your charges up to the preceding day, apply for various procedures, check your points, etc.

When accessing from a PC or smartphone (My docomo)

Use your PC or docomo smartphone to apply for online procedures or change your billing plan, check your charges, data volume, points and more. Available 24 hours a day.*1

When accessing from i-mode (customer support)

Use your i-mode phone to apply for various procedures or change your billing plan, check your charges and points, and more. Available 24 hours a day.*1

  1. Unavailable from 10:30 p.m. every Tuesday to 7:00 a.m. the following morning due to system maintenance.

Purchasing a smartphone, tablet, mobile phone, options, etc. (docomo Online Shop)

You can perform the procedures to change smartphone models or other phone models, newly subscribe, switch from another carrier, or purchase a charger and other options any time around the clock.

Convenience and savings with docomo Online Shop! Steps are easy!

  • You can purchase smartphones and such from any place you like, whenever you like.
  • Contract handling fee at a special price. In the case of a model change from Xi to Xi, the contract handling fee is free.
  • In addition to home delivery, you can also receive at a docomo Shop.
  • Free shipping for purchase of ¥2,500 or more
  • docomo Online Shop exclusive campaigns too


  • A d ACCOUNT or network PIN is required for the procedures.
  • Only option items can be purchased through i-mode.
  • All or some of the procedures may not be completed due to circumstances of your subscription.
  • May not be available due to system maintenance. Check the New windowmaintenance information (in Japanese only) for details.
  • Depending on the browser type or version, you may not be able to operate properly.

Contact Us

Information on inquiries by phone

docomo Shop

You can search for your nearest docomo Shop.

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