Where to Apply
Check your charges up to the preceding day, apply for various procedures, check your points, etc.
When accessing from a PC or smartphone (My docomo)
Use your PC or docomo smartphone to apply for online procedures or change your billing plan, check your charges, data volume, points and more. Available 24 hours a day.*1
When accessing from i-mode (customer support)
Use your i-mode phone to apply for various procedures or change your billing plan, check your charges and points, and more. Available 24 hours a day.*1
- Unavailable from 10:30 p.m. every Tuesday to 7:00 a.m. the following morning due to system maintenance.
Purchasing a smartphone, tablet, mobile phone, options, etc. (docomo Online Shop)
You can perform the procedures to change smartphone models or other phone models, newly subscribe, switch from another carrier, or purchase a charger and other options any time around the clock.
Convenience and savings with docomo Online Shop! Steps are easy!
- You can purchase smartphones and such from any place you like, whenever you like.
- Contract handling fee at a special price. In the case of a model change from Xi to Xi, the contract handling fee is free.
- In addition to home delivery, you can also receive at a docomo Shop.
- Free shipping for purchase of ¥2,500 or more
- docomo Online Shop exclusive campaigns too
- A d ACCOUNT or network PIN is required for the procedures.
- Only option items can be purchased through i-mode.
- All or some of the procedures may not be completed due to circumstances of your subscription.
- May not be available due to system maintenance. Check the maintenance information (in Japanese only) for details.
- Depending on the browser type or version, you may not be able to operate properly.
Information on inquiries by phone
You can search for your nearest docomo Shop.