Guide to Procedures

Is there any particular procedures you are searching for?
Please choose the procedures you wish to know from the following menu.

Procedures for Purchasing a Mobile Phone

The following is a guide to purchasing new phone, switching over (with mobile number portability), changing your mobile phone model, and etc.

Changing Subscription Information

The following is a guide to changing subscription information.

Changing Subscription Information

Procedures Related to Payment Methods

The following is a guide to changing payment methods and the issuing of certificates.

Documents for Subscription Procedures

Documents Verifying Identity

Information about the documents that you will need to verify your identity, including your name, birth date, and current residence.

Letter of Consent / Letter of Attorney Downloads

Download letters of consent and letters of attorney in PDF format.

Other Procedures

This is a guide to other procedures.

Online Procedures

When Accessing From a PC or Smartphone (My docomo)

Use your PC or docomo smartphone to apply for online procedures or change your billing plan, check your charges, data volume, points and more. Available 24 hours a day.*1

What You Can Do with Customer Support (i-mode)

Use your i-mode phone to apply for various procedures or change your billing plan, check your charges and points, and more. Available 24 hours a day.*1

  1. Unavailable from 10:30 p.m. every Tuesday to 7:00 a.m. the following morning due to system maintenance.
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