This page provides information about the items you will need for the procedure to unlock the SIM lock of a DOCOMO mobile phone or other device.

SIM lock unlock handling fee
¥3,000

Mobile phones and other devices with a SIM lock unlock function that were released in or after April 2011notice1notice2notice3

  • notice1 DOCOMO will verify that you are the subscriber by confirming your name, date of birth, etc. If applications are for lines in the name of a company or organization, the identification of the person who applies may be required. If line subscriptions for DOCOMO cannot be confirmed, the identification of the person who applies is required. Furthermore, if the identification of the person who applies is National Health Insurance Card, a utility receipt, credit card, student ID, Certificate of Residence (Juminhyo), or Certificate of Registered Matters on Alien Registration does not have to be included.
  • notice2 With regards to a mobile phone or other device with network use restricted or with Omakase Lock or Mobile Phone Protection Lock set, an application will be able to be accepted after the corresponding lock has been unlocked. Page will open in a new window.Network Use Restrictions (in Japanese only) cannot be cancelled.
  • notice3 With regards to a mobile phone or other device with water damage or other extensive damage, an application will be able to be accepted after repairs have been carried out.

SIM lock unlock handling fee: ¥3,000

noticeThe above charge can be paid at a service counter.

Procedures can be carried out at docomo Shops.

docomo Shops

Business hours differ by shop. See the pages of individual shops for details.

About data stored on a mobile phone

The data stored on your mobile phone (regardless of whether the data was created by you, and including, for example, data that was downloaded from an external source) may be altered or lost when you unlock the SIM lock.
DOCOMO bears no responsibility whatsoever for the alteration or loss of data on your mobile phone due to unlocking the SIM lock so it is your sole responsibility to take measures such as backing up the data.

About operation checks and operation guarantee for a mobile phone or other devicenotice4 used while another carrier's SIM card is inserted

With regards to using a mobile phone with another carrier's SIM card inserted, DOCOMO does not, in principle, carry out operation checks on other carriers' mobile phones and so does not whatsoever guarantee operation. Furthermore, there may be restrictions on the services, functions, downloaded applications, etc. that can be used when using a mobile phone with another carrier's SIM card inserted.

notice4 Including a data card, mobile Wi-Fi router, etc.

About usage charges

When you use your mobile phone or other device with another carrier's SIM card inserted, charges determined by the carrier providing the telecommunications services used with corresponding SIM card will apply.
For details on the usage charges of the telecommunications services provided by the another carrier, contact that carrier.

About mobile phone repairs

Requests for repairs of a DOCOMO mobile phone or other device will be accepted at a service counter even if the SIM lock has been unlocked.
However, depending on the malfunction, you may be requested to contact the carrier providing the telecommunications services of the SIM card you inserted. Please note that you will be unable to borrow a replacement handset while repairs are being carried out if you do not have a DOCOMO line subscription.
Furthermore, please note that the SIM lock of any replacement handset available for borrowing will not be unlocked even if you have a DOCOMO line subscription.

About handling of personal information

DOCOMO shall use any personal information obtained when an application is made to unlock a DOCOMO SIM lock for the purposes of checks at the time of acceptance for unlocking the SIM lock, management of the mobile phone with the unlocked SIM lock, and dealing with any comments, requests, inquiries, etc. that are received, and shall handle the personal information in strict compliance with "Privacy Policy regarding Personal Information of our Customers" determined separately.

Disputes and other issues with third parties

DOCOMO bears no responsibility whatsoever in the event of any inquiries received from or disputes or other issues with third parties as a result of unlocking the SIM lock of your mobile phone or other device or inserting and using another carrier's SIM card in your mobile phone or other device with an unlocked SIM lock, and it is your sole responsibility to resolve any such dispute or other issue.

Others

  • Please note in advance that a SIM lock cannot be locked again once it has been unlocked.
  • With regards to any registered data that remains for functions provided by your mobile phone ("Osaifu-Keitai" function, etc.), you are requested to manage the data yourself to prevent unauthorized use by a third party.
  • Fami-wari MAX50, Hitoridemo Discount50, and various other discount services can still continue to be used after the SIM lock is unlocked. However, please note that you will have to pay a set cancellation charge and the application of Monthly Support will be stopped if, for example, you cancel your DOCOMO line subscription. For details, see the page about cancellation.

Information on compatible models incorporating the SIM lock unlock function.

noticeCompatible models are those released in or after April 2011.

Results of confirming voice calls and SMS when models compatible with SIM lock unlocking used with other carriers' SIM cards

Information on the results of confirming voice calls and SMS when models compatible with SIM lock unlocking are used with other Japanese carriers' SIM cards.

noticeUnless otherwise specified, all indicated amounts exclude tax.

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