New Subscription

  • Xi "crossy"FOMA
  • Contract handling fee

Learn about procedures and items you will need to apply for a new subscription with DOCOMO.


  • In the case of making a new subscription under a personal name, the application must be made by the subscriber. An application cannot be accepted from a representative (except for a member of the subscriber's family).
  • For an application made by a family member of the subscriber, a letter of attorney, document verifying the identity of the family member of the subscriber, and document proving that the person applying is a family member of the subscriber (Family Register [Koseki Tohon] or Certificate of Residence (Juminhyo) without Individual Number (social security and tax number) printed on it, etc.) are required in addition to an identification document of the subscriber. When other than a Japanese driver's license or Individual Number Card (My Number Card) is used as the identification document of the member of the subscriber's family, an additional document is required.

Items Required

Identification document of the subscriber

If you have a Japanese driver's license or Individual Number Card (My Number Card), bring it with you.

  • Only a document showing your current address.
  • A photocopy is not acceptable.

Identification documents of the user (if the subscriber and user are different people)

  • Only a document verifying the full name and date of birth of the user.
  • A photocopy is acceptable.

Requirements for procedures to pay your monthly bill

  • Bring credit card or bank card under the name of the subscriber.


  • Contract handling fee of ¥3,000 (This will be included in your bill the following month along with usage charges.)
  • Payment for handset, accessories, etc.


Procedures can be carried out at docomo Shops or docomo Online Shop.

docomo Shops

Business hours differ by shop. See the pages of individual shops for details.

docomo Feature Phone

Procedures can be carried out at docomo Online Shop.

Business hours :
24 hours *1
  1. May not be available due to system maintenance. Check the New windowmaintenance information (in Japanese only) for details.

Procedures for New Application with Mobile Number Portability (MNP)

View an explanation on information such as procedures for Mobile Number Portability (MNP) for those who wish to switch to DOCOMO right away using MNP.

For Subscribers Who Purchase a Mobile Phone

When newly subscribing and changing models, each will require both a contract handling fee and registration fee. Information on the fees required and money-saving information and services for payments.

  • A handset specified by DOCOMO can also be purchased with installment payments.
  • If the expiry date on the Certificate of Alien Registration or residence card is before the end of the installment payment contract period, you cannot use DOCOMO installment payments.
  • FOMA service subscribers can select Value Course or Basic Course when purchasing an applicable handset model.


Notes on procedures

  • If any details (such as subscriber's name, address, contact information, or unpaid balances) provided in subscription application or otherwise stated are falsified or if the details provided are incomplete resulting in undeliverable subscription confirmation documents or other such postal mail, then service related to the contract in question may be suspended and such contract may be cancelled.
  • If the service contract is cancelled due to overdue charges, other carriers will be notified in accordance with provisions stipulated in the terms of contract.
  • When signing up for new mobile phone service, you can choose the last four digits of your phone number with our Phone Number Selection Service (in Japanese only).
  • If you select to purchase a mobile phone in installments, you will need to apply for a separate DOCOMO installment payment contract (individual credit purchase brokerage contract or installment sale contract). The various terms and conditions can be found in the DOCOMO installment payment contract (individual credit purchase brokerage contract or installment sale contract).

About Purchasing in Installments

Using a FOMA device with a Xi "crossy" subscription

FOMA devices (except for some models) can currently be used with Xi "crossy" subscriptions, but the following applies.

About services that can be used

  • FOMA devices cannot use high-speed communications and some content for Xi "crossy" devices.

About Monthly Support and other FOMA subscription discount services subscribed to at the time of changing your subscription from FOMA

  • If the discount of Monthly Support is currently being applied, it will no longer be applied.
  • If the discount of Device Purchase Support is currently being applied, a cancellation charge will apply.
  • If the discount of Basic Purchase Support is currently being applied, a cancellation charge will apply.

About your billing plan and packet flat-rate service

  • Your billing plan and packet flat-rate service will be plans specifically for Xi "crossy".

About FOMA devices that cannot be used

  • The following FOMA devices cannot be used (as of November 2012).
    HT1100, HT-01A, HT-02A, HT-03A, M1000, NM850iG, NM706i, NM705i, M702iG, M702iS, and M2501

About using an Internet connection service other than i-mode and sp-mode

  • If you are subscribed to DOCOMO's mopera U or Business mopera Internet, set the APN to "" manually. Please see the user's manual of your model for how to configure the setting.
  • If you are subscribed to another provider's service, be sure to check with the provider you are subscribed to beforehand, because using the Xi "crossy" service with your FOMA device may result in you no longer being able to connect to that service or having to pay the other provider's usage charges according to how long you are connected.


  • If you change your subscription to the FOMA service without purchasing a FOMA device after subscribing to Xi "crossy", you will not be able to select Value Plan.

Prevention of Improper Use of Mobile Phones Initiative

  • In accordance with the Act for Prevention of Improper Use of Mobile Phones (effective as of April 1, 2006), DOCOMO is required to confirm the subscriber's identity with original identification documents as specified by DOCOMO and make a record of that confirmation. Even subscribers who already have a subscription with DOCOMO are required to confirm their identity with original identification documents. You are not permitted to transfer ownership of the docomo UIM Card (FOMA Card) used for the subscription to another party without notifying DOCOMO.
  • In order to prevent mobile phone subscriptions that have been illicitly obtained with forged documents verifying identity from being used in bank transfer scams and other crimes, DOCOMO may determine that it is necessary to confirm the validity of the documents verifying identity (such as a Japanese driver's license) presented by the subscriber at the time of subscription. In such case, we may provide the issuing authority (police agencies, etc.) with the information of that document (Japanese driver's license, etc.) to confirm its validity. We ask for your understanding in our efforts to prevent bank transfer scams and other crime.
  • In order to prevent large numbers of improper subscriptions under the same name, individuals are generally limited to a maximum of five line subscriptions, including currently active subscription lines, subscription lines for which the phone numbers are stored, and inactive subscription lines, under the same personal name for each line type determined by DOCOMO.

  • Unless otherwise specified, all indicated amounts exclude tax.
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