Problems and Troubleshooting
If Your Phone Is Lost or Stolen
Information about suspending and resuming your service if your phone is lost or stolen and features that prevent third parties from accessing your phone.
Troubleshooting and Repairs
Information about troubleshooting your phone to check for malfunctions, and what you need to do to get it fixed.
Mobile Device Protection & Delivery Service/Mobile Device Protection Service
This service covers you against all kinds of emergencies including damage by water, loss, and complete failure. In the event that you experience trouble, we will deliver a mobile phone of the same model and color (refurbished product including a new battery pack) to you within a day or two.
Mobile Device Protection & Delivery Service/Mobile Device Protection Service (in Japanese only)
Battery Pack Anshin Support
This service is for providing a battery pack or portable charger in exchange for docomo Points to a user who has used the same FOMA or Xi "crossy" handset for more than one year.
Battery Pack Anshin Support (in Japanese only)
If You Forget Your PIN or Password
Check the PINs and passwords you need to access different services and functions.
Problems with Spam Mail / Nuisance Phone Calls
Detailed information about dealing with spam email and nuisance phone calls.
Anshin Remote Support
This service allows you to receive support on various smartphone related problems from a technical operator.
Anshin Remote Support (in Japanese only)
Reading Your Bill and Itemized Billing Statement and Other Notices
Information about how to read your bill and monthly billing details, itemized statement, and other notices related to charges that are delivered to you.
Using your mobile phone or smartphone to check on status information in the event of a disaster
DOCOMO provides Disaster Message Board Service and Disaster Voice Messaging Service (both Japanese and English versions) to check on the safety of relatives and friends by mobile phone in the event of a disaster.