If Your Phone Is Lost or Stolen

Information about suspending and resuming your service if your phone is lost or stolen and features that prevent third parties from accessing your phone.

Suspending/Resuming Service Due to Loss or Theft

Information on the steps required to suspend or resume service should your mobile phone be lost or stolen.

Making inquiries while using service overseas

DOCOMO offers 24-hour Japanese-language support should your phone be lost or damaged while you are overseas.

For Subscribers Who Want to Have a Warranty in Case of Loss, Theft, Exposure to Water, and Damage Beyond Repair

Mobile Device Protection & Delivery Service/Mobile Device Protection Service

Application : Required

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This service provides coverage for all kinds of trouble including water exposure, loss, and damage beyond repair. If trouble occurs, we will deliver a replacement phone to you within two days from when the application was made.

d CARD Mobile Device Protection/d CARD GOLD Mobile Device Protection

Application : Required

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If your mobile phone used for d CARD or d CARD GOLD should be lost or stolen or be exposed to water or damaged beyond repair due to an unexpected accident within the specified period from the date of purchase, this service provides support for some of the purchase cost if you purchase a new mobile phone at a docomo Shop or other retailer and make the payment for that purchase using d CARD.

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