PIN1 and PIN2 Codes / PIN Lock Disable Code (PUK)

PIN Codes (PIN1 and PIN2)

FOMA compatible, Xi "crossy" compatible

You can set two PIN codes on the docomo UIM Card (FOMA Card) for your FOMA handset, the PIN1 code and PIN2 code. The PIN1 code is used to prevent others from gaining unauthorized access to your mobile phone handset. PIN1 is a four- to eight-digit number (code) to verify the handset user and must be entered every time you insert the docomo UIM Card (FOMA Card) into the FOMA/Xi "crossy" handset or turn on the FOMA/Xi "crossy" handset power.
Entering the PIN1 code allows you to make and receive calls and use handset functions. The PIN2 code is a four- to eight-digit password that you enter when using or requesting user certificates or performing tasks such as resetting total call charges.

noticeWith some smartphone models, you will be requested to input a PIN code when you cancel airplane mode. The PIN code input screen does not appear when you insert the docomo UIM Card (FOMA Card) into the handset or turn on the power.

Using your PIN1 code

When the PIN1 code ON/OFF setting is set to ON, you are required to enter the PIN1 code when you turn on the handset power. If you enter the PIN1 code incorrectly, you will not be able to make or receive calls or use various communications functions. If the wrong PIN1 code is entered three times in a row, PIN Lock will be automatically activated.

noticeWith some smartphone models, you will be requested to input a PIN code when you cancel airplane mode. The PIN code input screen does not appear when you insert the docomo UIM Card (FOMA Card) into the handset or turn on the power.

Using your PIN2 code

When the PIN2 code ON/OFF setting is set to ON, you are required to enter the PIN2 code when making user certificate operations. If the wrong PIN2 code is entered three times in a row, PIN Lock will be automatically activated.

PIN code setting at the time of purchase

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noticeYou can change your PIN codes to different four- to eight-digit numbers of your choice from your FOMA handset.

Learning how to use your PIN codes

Please check how to change your PIN codes (PIN1 and PIN2 codes) in the user's manual (PDF).

What to do if PIN Lock is activated

Enter the PIN Lock Disable Code (PUK) to unlock the locked PIN.

  • noticeWhen the PIN Lock is activated, it cannot be unlocked by turning off handset power.
  • noticeTurning off handset power does not return the count of incorrect PIN entries back to zero. (The three wrong PIN entries in a row count starts from the last correct PIN entry.)

PIN Lock Disable Code (PUK)

FOMA compatible, Xi "crossy" compatible

The PIN Lock Disable Code (PUK) is used to unlock a PIN1 or PIN2 for which PIN Lock has been activated after the wrong PIN code is entered three times in a row.

Using your PIN Lock Disable Code (PUK)

After entering the PIN Lock Disable Code (PUK) to unlock a locked PIN, a screen appears for you to set a new PIN code. (In some handset models the PIN code is reset to the "0000" default value.)
If the wrong PIN Lock Disable Code (PUK) is entered ten times in a row, the docomo UIM Card (FOMA Card) is then completely locked.

PIN Lock Disable Code (PUK) setting at the time of purchase

Your PIN Lock Disable Code (PUK) is an eight-digit number that can be found on the subscription contract (customer copy) which you received at the time of subscription.

  • noticeA copy of your subscription contract is given to you when you apply at a docomo Shop. If you made a new subscription at a retailer other than a docomo Shop, confirm your PIN Lock Disable Code (PUK) using a procedure described below in When you wish to confirm your PIN Lock Disable Code (PUK).

You can use the following procedures to confirm your PIN Lock Disable Code.

1. Confirm your PIN Lock Disable Code from docomo Online Application (docomo Online Application) of My docomo (i-mode, sp-mode, or PC version)

2. Contact the docomo Information Center

Contact the docomo Information Center, and confirm your PIN Lock Disable Code.

3. Confirm your PIN Lock Disable Code at a nearby docomo Shop

Visit a docomo Shop with your docomo UIM Card and documents such as a Japanese driver's license that verify your identity, and confirm your PIN Lock Disable Code.

What to do if you forget your PIN Lock Disable Code (PUK) or your handset is completely locked

Visit a nearby docomo Shop with your docomo UIM Card and documents such as a Japanese driver's license that verify your identity.

  • noticePlease note that the docomo Shop may not be able to process your request in the following case.
    • The shop cannot verify your identity.

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