sp-mode Password

What is the sp-mode Password?

It is the password to use when setting your mail address, using sp-mode Content Payment Service, etc.

sp-mode password setting at the time of purchase

[0][0][0][0] You can change the sp-mode password to any 4-digit number.

  • If you apply for sp-mode at the same time as cancelling i-mode, the i-mode password you have used up until now will automatically become your sp-mode password.

How to Change Your sp-mode Password

Changing via sp-mode

You can perform the operation yourself from dmenu → My docomo ([Customer support]) → (Settings [mail, etc.]) → (sp-mode password [change])

Changing at docomo Shops

Originals of documents verifying the subscriber's identity are required.

docomo Shop

If the Lock Is Activated

If the wrong sp-mode password is entered three times in a row, the lock will be activated.
The lock will be disabled automatically at 0:00 a.m. on the following day. You can disable the lock yourself by resetting the sp-mode password from My docomo (Customer support[Customer support]).

Disabling the lock via docomo Online Application (docomo Online Application) by sp-mode

Disable the lock by resetting your sp-mode password in (Subscription details/procedures) of My docomo ([Customer support]) from dmenu.
A network PIN is required.

Disabling the lock via My docomo by PC

Disable the lock by resetting your sp-mode password in docomo Online Application (docomo Online Application) of My docomo.
d ACCOUNT is required.

If You Forget Your sp-mode Password

The following methods can be used to reset the sp-mode password to the default setting of [0][0][0][0].

1. Resetting the sp-mode password via docomo Online Application (docomo Online Application) by sp-mode.

dmenu → My docomo ([Customer support]) → (Resetting i-mode or sp-mode password)

  • A network PIN is required to reset the sp-mode password.

2. Resetting the sp-mode password via My docomo by PC

(My docomo log in) → (Resetting i-mode/sp-mode password)

  • d ACCOUNT in addition to a network PIN are required to reset the sp-mode password.

When Accessing From a PC (My docomo)

3. Resetting the sp-mode password at your nearest docomo Shop

Visit a nearby docomo Shop and take a document such as your Japanese driver's license with you to verify your identity.

docomo Shop

  • Please note that the docomo Shop may not be able to process your request in the following case.
  • The shop cannot verify your identity as the subscriber.

When to Enter Your sp-mode Password

You are required to enter your sp-mode password when using the services or performing the operations below.

  • Changing your mail address
  • Mail rejection
  • Suspending mail functions
  • When using sp-mode Content Payment Service
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