Information on Use and Application of Products and Services
Before Purchasing a Product
Check in advance for information to facilitate a smooth purchase.
You can copy and back up your Phonebook (phone numbers and mail addresses), sent and received mail, bookmarks, schedules, camera images, melodies, movies, and other data. Information on how to restore/transfer the data you transferred to a memory card to a mobile phone.
About the Products and Services You Are Currently Using
Information on convenient ways to use the products and services you are currently using and support information to ensure safer use.
About docomo UIM Card / docomo eSIM Card
docomo UIM Card / docomo eSIM Card is an IC card containing a phone number and other customer information, and is used inserted in an applicable model. Information on docomo UIM Card / docomo eSIM Card and notes on handling.
Smartphone/Tablet Maruwakari Book (Initial setup to advanced operations)
Information on basic settings and useful services for your smartphone or tablet. If you have this, you will be able to easily learn how to get the most out of your smartphone or tablet even if you are a first-time user.
Product Support Information
View the product update information, operation guides, and user's manuals for the product you are using.
User's Manual Download
User's manuals for individual product are available for download in PDF format.
Product Update Information
Download software (no packet communications charges apply) to keep your mobile phone software up to date.
The communications configuration file (driver) and various other software can be downloaded.
Information on important matters to which to pay attention when using DOCOMO services.
Using Your Product for a Long Time
Information to help you to safely use your product for a long time.
Battery Pack Anshin Support
If you have used your model for longer than one year, please use the service for the provision of a new battery and other options in exchange for points.
We offer a variety of items and accessories you can use with your smartphone or tablet.
Notes on safety
Before using a DOCOMO phone and options such as a battery and adapter (including a charger), be sure to carefully read the user's manuals.