Handling of Personal Information in Financial Business, etc.

1. Purposes for collecting personal information

  1. DOCOMO collects and manages the following personal information when, for example, providing money transfer services and insurance-related services (a collective term for insurance services wherein DOCOMO or a user is the policyholder) only as required to achieve the usage purposes defined in (2). Only lawful and fair means are used to collect personal information.
    <Personal information handled for money transfer services>
    docomo kouza
    1. Mobile phone number information, remittance amount, tax payment amount, financial institution account name and account number, docomo kouza related information (occupation, purpose of transaction, balance, deposit/withdrawal status, etc.), etc.
    2. Other information: record of applications received; content of opinions, requests, and inquiries; and other accompanying details acquired through the provision of money transfer services
    docomo Money Transfer
    1. Remittance information (name, date of birth, address, mobile phone number information, nationality, occupation, documents for verifying identity and their validity periods, remittance amount, remittance reason, remittance source, remittance destination country, remittance method, remittance currency, etc.)
    2. Receipt information (receiving financial institution, payee information, etc.)
    3. Other information: record of applications received; content of opinions, requests, and inquiries; and other accompanying details acquired through the provision of money transfer services
    4. Individual Number (social security and tax number)
    <Personal information handled for insurance-related services>
    Insurance services wherein DOCOMO is the policyholder
    Refers to One Time Insurance and other insurances wherein DOCOMO is the policyholder, and their Premium Equivalent Amount are billed together with DOCOMO's telecommunications services usage charges (hereinafter referred to as "Telecommunications Services Usage Charges".
    1. Name, address, date of birth, and other information
      • Name, address, date of birth, telephone number, e-mail address, etc.
      • Mailing address, name, telephone number, etc. for bills and receipts of the Telecommunications Services Usage Charges
    2. Usage charges for insurance services (hereinafter referred to as "Premium Equivalent Amount" wherein DOCOMO is the policyholder.
      • Amounts billed, payment status, method of payment, and other details of usage charges, etc.
    3. Account and other information for paying the Premium Equivalent Amount
      • Financial institution account number, account name, credit card number, etc.
    4. Information regarding applications for the insurance services wherein DOCOMO is the policyholder
      • Type of insurance applied for, period insured, insurance plan, name of insured party, gender of insured party, relationship between the policyholder and the insured party, information related to travel, information related to state of health, information related to vehicle and driver's license, etc.
    5. Information acquired by DOCOMO through the provision of insurance services wherein DOCOMO is the policyholder
      • Other information: record of applications received; applicant's family member details, content of inquiries, requests, and opinions; and other accompanying details acquired through the provision of insurance-related services
    ◆Insurances wherein the user is the policyholder
    Refers to insurances solicited by a docomo Shop or DOCOMO as the insurance agent with the user being the policyholder
    1. Name, address, date of birth, and other information
      • Name, address, date of birth, telephone number, e-mail address, etc.
    2. Account and other information for paying the premium of the insurances wherein the user is the policyholder
      • Financial institution account number, account name, credit card number, etc.
    3. Information regarding applications for the insurance services wherein the user is the policyholder
      • Type of insurance applied for, period insured, insurance plan, name of insured party, gender of insured party, relationship between the policyholder and the insured party, information related to state of health and clinical history, etc., information related to travel, etc.
    4. Information acquired by DOCOMO through the provision of insurance wherein the user is the policyholder
      • Other information: record of applications regarding the insurance; annual income, applicant's family member details, content of inquiries, requests, and opinions; and other accompanying details acquired through the provision of insurance-related services
    <Collecting the policyholder's information>
    DOCOMO collects the information that the user provided to the insurance company relating to the insurance application submitted to DOCOMO or a docomo Shop operating entity (herein after referred to as "docomo Shop Operating Company".
  2. DOCOMO uses personal information listed in section (1) above for the following purposes. Please note that personal information listed in section (1) above may still be used within the below mentioned purposes, even if the subscription for money transfer services and insurance-related services between DOCOMO and the user has been terminated.
    1. Personal information handled in money transfer services is used for business related to docomo kouza, docomo Money Transfer, etc.
      Personal information handled in insurance-related services is used for business related to DOCOMO's insurance, etc.
    2. To respond to opinions, requests, inquiries, etc. related to the relevant businesses (which refer to businesses related to the docomo kouza, docomo Money Transfer, etc. in money transfer services and refer to businesses related to insurance-related services in insurance-related services; the same applies hereinafter.).
    3. To carry out campaigns and other sales promotions etc. related to the relevant businesses.
    4. To conduct surveys and analysis of sales and usage related to the applicable businesses, surveys and analysis of business policies and measure their effectiveness, planning, development, surveys, and analysis of new products and services, surveys and analysis to improve service quality and customer services, and various other surveys and analysis.
    5. To survey and respond to failures, malfunctions, and accidents in networks etc. related to the relevant businesses.
    6. To prevent fraudulent usage and non-payment of charges related to the relevant businesses and to survey and respond to those when they occur.
    <Sharing the information acquired through the insurance-related services>
    DOCOMO may share the personal information collected from the user with the joint user specified below for the usage purposes stipulated from ① (excluding the personal information handled for the money transfer services) to ④ above.
    <Scope of the joint user>
    Refer to the List of docomo Shop Operating Companies (in Japanese only) which have concluded an insurance franchise agreement with DOCOMO.
    • The user's personal information will not be shared between the docomo Shop Operating Companies.
    <Entity responsible for managing the shared personal information>
    NTT DOCOMO, INC.
    <Handling the sensitive information>
    Ordinance for Enforcement of the Insurance Business Act and Guidelines for Personal Information Protection in the Financial Field stipulate that the sensitive information including the user's state of health and clinical history handled in the insurance-related services should only be used with the user's consent within the limited scope to ensure the appropriate business operations and for other purposes deemed necessary. DOCOMO shall not collect or use the sensitive information, nor provide them to a third party for purposes other than these purposes.
    <Purpose for collecting Individual Number (social security and tax number) >
    DOCOMO collects and uses your Individual Number to, for example, create the documents to be submitted in accordance with Act on Submission of Statement of Overseas Wire Transfers for Purpose of Securing Proper Domestic Taxation when providing docomo Money Transfer. Your Individual Number (social security and tax number) will not be used for purposes other than this purpose.
  3. If DOCOMO recognizes that any of the following cases apply (any of ① and ② below in the case of Individual Number [social security and tax number]), personal information may be used for purposes other than the original purpose of data collection, while giving the utmost consideration to the rights and interests of the user.
    1. If laws or regulations apply;
    2. If it is necessary for the protection of a person's life, body, or assets, and receiving consent from the user is difficult;
    3. If it is especially necessary for the improvement of public health or promotion of the sound growth of children, and receiving consent from the user is difficult; or
    4. If cooperation is required to conduct duties stipulated in laws and regulations of government institutions/local authorities or parties entrusted by them, and there is concern that receiving consent from the user may interfere with the conduct of those duties.
    DOCOMO shall receive the user's consent prior to handling their personal information beyond what is necessary to achieve the usage purpose excluding the case stipulated in any of the Provisions in the Paragraph 3, Article 16 of the Act on the Protection of Personal Information.
  4. DOCOMO may check the status of payments for remittance amounts, handling fees, and Premium Equivalent Amount for docomo kouza, docomo Money Transfer, DOCOMO's insurance, etc., and use the information to determine the provision of telecommunications services.

2. Provision of personal information to third parties

  1. When DOCOMO assigns a credit obligation regarding the charges of money transfer services and insurance-related services etc. (hereinafter referred to as the "Applicable Credit Obligation") to a third party based on the terms of the agreement, etc., DOCOMO will provide the assignee of the Applicable Credit Obligation with personal information.
    1. Personal information provided
      • Name, address, date of birth, telephone number, mailing address/name/telephone number, etc. needed to send the bill and receipt of charges, etc.
      • Information on the usage charges, such as the amount billed and payment method
      • Financial institution's account number, account holder name, credit card number, etc.
    2. Assignee of the Applicable Credit Obligation to whom personal information is provided
      NTT FINANCE CORPORATION
    3. Entity responsible for managing personal information provided
      NTT DOCOMO, INC.
  2. If DOCOMO recognizes that any of the following cases apply, personal information may be provided to third parties while giving the utmost consideration to the rights and interests of the user.
    1. If the user grants permission;
    2. If laws or regulations apply;
    3. If it is necessary for the protection of a person's life, body, or assets, and receiving consent from the user is difficult;
    4. If it is especially necessary for the improvement of public health or promotion of the sound growth of children, and receiving consent from the user is difficult;
    5. If cooperation is required to conduct duties stipulated in laws and regulations of government institutions/local authorities or parties entrusted by them, and there is concern that receiving consent from the user may interfere with the conduct of those duties; or
    6. If the procedure (also called "opt-out" set forth in Paragraph 2, Article 23 of the Act on the Protection of Personal Information is taken before providing to a third party.

3. Disclosure and amendments of personal information, etc.

  1. DOCOMO accepts inquires related to money transfer services and insurance-related services*1 at Customer Support*2. When an inquiry is received, DOCOMO will act to verify that the personal information is that of the user.
    1. Please contact the relevant insurance company directly for requesting disclosure (for the disclosure in writing only), Amendments, Etc. of the policyholder information.
    2. Please contact the docomo Shop that handles insurance-related services or the Customer Service Center of DOCOMO de Hoken Sodan shown below for requesting the disclosure of the policyholder information (excluding the disclosure in writing), and the disclosure, Amendments, Etc. of the personal information collected by DOCOMO prior to the insurance application (hereinafter referred to as "Personal Information Before the Insurance Application").
    <Customer Service Center of DOCOMO de Hoken Sodan>
    Tel: 0120-566-055 (toll free, in Japanese only)
    Hours: 10 a.m. to 6 p.m. (open all year round excluding New Year's Holidays)
  2. If a user requests disclosure of their personal information, DOCOMO will do so without delay. Procedures for disclosure are laid out below.
    1. Applying (Applications must be sent by post.)
      Once all items indicated on the "Application for Disclosure of Personal Information" (hereinafter referred to in this section as "Application Form") are filled out, the Application Form should be sent to the address below together with documents verifying the user's identity. The Application Form is available from the DOCOMO Information Center, or it can be downloaded from the website. "APPLICATION ENCLOSED" should be written in red ink on the envelope.
      Address:
      Personal Information Disclosure Application Postal Center
      NTT DOCOMO, Inc.
      Urbannet Ikebukuro Building, 9F
      3-16-3 Higashi-ikebukuro, Toshima-ku, Tokyo 170-0013
      (Subcontractor: DOCOMO CS, Inc.)

      Please send your request for the written disclosure of the Personal Information Before the Insurance Application to the address shown below together with a document verifying your identity. The application form is available from the Customer Service Center of DOCOMO de Hoken Sodan. "APPLICATION ENCLOSED" should be written in red ink on the envelope.
      Address:
      Customer Information Disclosure Office, Business Center, DOCOMO de Hoken Sodan
      Financial Business Department, NTT DOCOMO, INC.
      Sanno Park Tower 9th Floor
      11-1, Nagata-cho 2-chome, Chiyoda-ku, Tokyo 100-6109 Japan
    2. Verifying the identity of the user
      Please enclose documents designated by DOCOMO for verifying the identity of the user in the envelope.
    3. Verification results
      Results will be sent by Simplified Registered Mail directly to the user (either the user's residence or billing address).
      • The disclosed Personal Information Before the Insurance Application in writing will be sent by Simplified Registered Mail to the address stated in the document verifying your identity.
    4. Handling charges for disclosure (in Japan)
      A handling charge of ¥400 [excl. tax] per item will apply for the disclosure process. Postage for the response (In the case of standard-sized mail up to 25 g: ¥404 [tax included]) is not included and this will be added on top of the handling charge.
      • No handling fee is required for the disclosure of the Personal Information Before the Insurance Application in writing (excluding the postage to send the disclosure request).
      Furthermore, please note that requested personal information may not be fully or partially disclosed by DOCOMO. If DOCOMO decides not to disclose the personal information, the user will be notified of the reason in writing.
  3. If a user requests amendments, additions, or deletions (hereinafter referred to as "Amendments, Etc.") to their personal information, DOCOMO will investigate without delay. If, as a result, the relevant personal information is found to be inaccurate or it is found that the information has not been managed correctly, DOCOMO will make Amendments, Etc. without delay. (Requests for Amendments, Etc. are received at the Customer Consulting Office listed below.)
    • Please contact the Customer Service Center of DOCOMO de Hoken Sodan (mentioned above) for the Amendments, Etc. to the Personal Information Before the Insurance Application.
    Please note that even if there is a request for Amendments, Etc., according to laws and regulations, DOCOMO may not fully or partially amend the requested personal information.
  4. DOCOMO will address requests to notify the purpose for which personal information is collected at the Customer Consulting Office listed below.

4. Secure Management Procedures

In order to securely manage personal information and prevent its leak, loss, or damage, DOCOMO takes sufficient security precautions such as developing the rules and adopting a system for secure handling and management of such information. DOCOMO also takes necessary and appropriate measures to ensure the personal information is accurate and current. DOCOMO will take immediate and effective actions to correct any problems if they should arise.

5. Customer Consulting Office for handling personal information

If you have any thoughts or comments regarding the way DOCOMO manages personal information in Japan, please call the Customer Consulting Office listed below.

Customer Consulting Office, NTT DOCOMO, INC.

0570-073-030 (charges apply, in Japanese only)

10 a.m. to 6 p.m. Monday through Friday (Japan Standard Time; closed Holidays & New Year's Holidays)

PDFApplication for Disclosure of Personal Information [PDF format: 621KB] (in Japanese only)


  • Unless otherwise specified, all indicated amounts exclude tax.
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