Disaster Message Board Service

NTT DOCOMO provides Disaster Message Board Service (in Japanese and English versions) to check on the safety of relatives and friends by ordinary mobile phone or smartphone in the event of a major disaster.
When an earthquake with a seismic intensity of 6-lower or greater, or other major disaster occurs, this message board service enables those living or staying in the affected area to use their DOCOMO mobile phones or smartphones*1*2 to post status information so that other people worldwide can check*3 on their safety through the Internet, etc. The service includes features for notifying by mail relatives and friends whose mail addresses have been registered beforehand when the person concerned posts status information (Disaster Message Board Notification Mail) and for requesting a person in the affected area to post status information on the message board (Disaster Message Board Request Mail).

  1. An sp-mode subscription is required to post status information from smartphones. Furthermore, Disaster Message Board (simple version) of Disaster Kit is required to post status information from Wi-Fi.
  2. If you are using BlackBerry® BoldTM (requires upgrading to software version 5.0.0), BlackBerry® CurveTM 9300, BlackBerry® BoldTM 9700, BlackBerry® BoldTM 9780, or BlackBerry® BoldTM 9900, Disaster Message Board Service is available from docomo service portal. (Installation of docomo service portal is required.)
  3. Information posted from an affected area can also be checked using a non-DOCOMO mobile phone or a home PC.

Service Overview

Startup

When an earthquake with a seismic intensity of 6-lower or greater, or other major disaster occurs

Areas from which messages may be posted

  • Nationwide FOMA and Xi service areas
  • Areas accessible via Wi-Fi (Internet)

Number of messages that may be posted

Ten messages may be posted per phone number.

  • When more than ten messages are posted, the oldest messages are overwritten in sequence.

Message content

  • Status (Multiple choices allowed)
    Japanese version:
    English version:"I’m okay", "Need Help", "Safe at home", "At evacuation area"
  • Comment (up to 100 full-size or 200 half-size characters)
  • Just a comment or both status options and a comment can be posted.

Message storage period

Messages will be saved until the service is deactivated for the individual disaster.

Mail addresses that can be registered to receive Disaster Message Board Notification Mail

  • i-mode/docomo mail addresses
  • Internet e-mail addresses
  • Mail addresses of non-DOCOMO mobile and PHS phones, etc.
  • The mail addresses of Family Discount group members do not need to be registered in advance.

[Reference] Number of addresses to which Disaster Message Board Notification Mail can be sent at one time

  • Pre-registered addresses: Up to 5
  • Addresses of Family Discount group members: Up to 19
  • Addresses of mail reception applicants: Up to 20

Areas where messages can be checked

  • Nationwide FOMA and Xi service areas
  • Areas accessible via Wi-Fi (Internet)
  • Messages can also be checked using non-DOCOMO mobile phones, PHS phones, PCs, and other devices.

New window(Japanese version) http://dengon.docomo.ne.jp/top.cgi
New window(English version) http://dengon.docomo.ne.jp/Etop.cgi

Usage charges

No charges apply*4

  1. Packet communications charges will apply to the following cases:
  • When accessing disaster message boards provided by carriers other than DOCOMO
  • Packet communications charges apply when accessing to non-Docomo Disaster Message Board services
  • When accessing through international roaming service
  • When receiving Disaster Message Board Notification Mail
  • When accessing the Disaster/crime prevention and medical service (Disaster/crime prevention and medical service) menu (i-mode users)
  • When accessing dmenu (smartphone users)

Access method

  • iMenu → Safety Confirm → Disaster Message Board
  • dmenu (dmenu) → Safety Confirm (Safety Confirm) → Disaster Message Board (Disaster Message Board)
  • Safety Confirm or Safety Confirm (Safety Confirm) is displayed in the event of a large-scale disaster.
  • This service is available with Disaster Kit.

Disaster Kit

Notes on use

  • Disaster Message Board can be accessed only during service availability, and cannot be used at other times.
  • If you will transfer your mobile phone subscription after using Disaster Message Board Service, check the messages and other information you posted to Disaster Message Board before carrying out the transfer procedure. After checking the information, delete the posted information as necessary. Please note that the person you transfer the mobile phone subscription to will be able to check any messages and other information you do not delete.

Detailed Settings (Screen Images)

View detailed settings (screen images).

For docomo Feature Phone (i-mode) users

  • All settings and screen images shown are for the English version of the Disaster Message Board.

Confirm the procedures for each of how to post messages and how to check messages on Disaster Message Board.

PDFDisaster Message Board Service Quick Guide (how to post messages) [PDF format:579KB] (in Japanese only)
PDFDisaster Message Board Service Quick Guide (how to check messages) [PDF format:468KB] (in Japanese only)

For smartphone, docomo Feature Phone (sp-mode) users

  • All settings and screen images shown are for the English version of the Disaster Message Board.

  • BlackBerry and related names and logos are trademarks or registered trademarks of Research In Motion Limited.
  • Wi-Fi is a registered trademark of the Wi-Fi Alliance.
  • Get Adobe Acrobat Reader

    In order to view PDF files, you must have the New windowAdobe® Reader® plug-in offered free of charge from Adobe Systems, Inc. When viewing the PDF files with Adobe® Acrobat®, use version 10 or later.

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