NTT DOCOMO Privacy Policy

NTT DOCOMO, INC. ("DOCOMO") may in certain instances acquire and use the customer's Personal Data (not limited to personal information as set forth in the Act on the Protection of Personal Information, and including all data concerning an individual) to provide various services so that the customer may live a rich and comfortable life. Therefore, DOCOMO believes that the proper handling of Personal Data in its business activities is an important duty, and provides the "NTT DOCOMO Personal Data Charter" to clarify such philosophy and to regulate itself.
DOCOMO sets forth this Privacy Policy as a policy concerning the handling of Personal Data, under the "NTT DOCOMO Personal Data Charter."
In addition, this Privacy Policy clarifies "how DOCOMO handles Personal Data" and "how the customer can manage his or her own Personal Data." We published "Understand by Knowing! DOCOMO's Use of Personal Data (in Japanese only)" to communicate them specifically and in a way that make them easier to understand, and so please also refer thereto.

1. Proper handling of Personal Data

By complying with the applicable domestic and foreign laws and regulations, guidelines, etc. in handling Personal Data and continuously improving this Privacy Policy, DOCOMO endeavors so that the customer can use a convenient, safe and secure service. In addition, DOCOMO acquires Personal Data by just means, and in addition to streamlining a proper management structure and company regulations, carries out necessary educational training of employees.

2. Acquisition of Personal Data

DOCOMO will acquire Personal Data in the following instances:

  • If Personal Data is directly provided by the customer to DOCOMO:
    DOCOMO will acquire Personal Data when the customer enters information in writing at a DOCOMO shop, etc. or registers and/or sends information from a smartphone screen, etc.
  • If Personal Data is automatically recorded when the customer uses DOCOMO's services, etc.:
    In relation to the use of DOCOMO's services, etc., information regarding usage history, etc. of the services on the internet may be automatically recorded in DOCOMO's server, etc. or information recorded on a device (such as a smartphone) according to the settings of the device may be automatically sent to DOCOMO.
  • If DOCOMO indirectly acquires Personal Data when the customer uses services, etc. other than of DOCOMO:
    DOCOMO may acquire information such as shopping and usage history of the service at the same time in relation to the use of services, etc. other than of DOCOMO, such as if d POINT is used when shopping at stores, or may acquire information provided thereby.

3. Purpose of use of Personal Data

  1. DOCOMO uses Personal Data to the extent necessary to achieve the following purposes of use:
Purpose of Use (1) For provision of services, products, etc., and for communications/notifications etc. to customer that are necessary for the performance of the agreement with customer. Purpose of Use (2) For proposals services, products, etc., in relation to purchased services, products, etc., and for communications/notifications etc., to customer that are necessary thereto. Purpose of use (3) For preservation and countermeasures against fraud that are necessary for reliable and stable provision of services, products, etc. Purpose of Use (4) For planning, developing and improving services, products, etc., and various investigations and analyses.Purpose of Use (1) For provision of services, products, etc., and for communications/notifications etc. to customer that are necessary for the performance of the agreement with customer. Purpose of Use (2) For proposals services, products, etc., in relation to purchased services, products, etc., and for communications/notifications etc., to customer that are necessary thereto. Purpose of use (3) For preservation and countermeasures against fraud that are necessary for reliable and stable provision of services, products, etc. Purpose of Use (4) For planning, developing and improving services, products, etc., and various investigations and analyses.
  • Purpose of Use (1)For provision of services, products, etc., and for communications/notifications etc. to customer that are necessary for the performance of the agreement with customer.

    Open

    As examples, the following purposes of use are included:

    • Providing various services and functions under the terms of an agreement and executing other terms of an agreement
    • Confirming the identity of a person or family members at the time of application and when using the services, etc.
    • Confirming whether the application conditions have been satisfied
    • Determining credit and managing post-credit
    • Calculating and/or invoicing the billing amount (including for collection agencies) and managing points
    • Disposing of claims and/or rights acquired against the customer, pledging collateral and for other transactions
    • For age information notifications when using services of contents providers corresponding to age determining functions
    • Notifying of required matters concerning an agreement
    • Arranging, sending and after-servicing ordered products
    • Communicating with the customer upon the occurrence of fraudulent contracts, unauthorized use and non-payment
    • Responding to opinions, requests, inquiries, etc. concerning the services
  • Purpose of Use (2)For proposals services, products, etc., in relation to purchased services, products, etc., and for communications/notifications etc., to customer that are necessary thereto

    Open

    As examples, the following purposes of use are included:

    • Proposing rate plans to customers when consulted about rates
    • Providing information regarding various campaigns, other sales promotion programs, etc. and events, etc. for DOCOMO, partner businesses, member stores, etc.
    • Drawing winners, sending prizes and gifts and providing notifications for various campaigns and other sales promotion programs, etc.
    • Providing information on products, services, contents, etc. recommended for the customer
    • Displaying and transmitting advertisements of DOCOMO and other companies that are appropriate for the customer
    • Awarding prizes such as coupons available at DOCOMO, its consolidated subsidiaries and equity method affiliates or d POINT affiliate shops
    • Providing information on and display/distribution of advertisements for various products, services, campaigns, and events judged appropriate by DOCOMO (including those sold or conducted by a third party other than DOCOMO)
  • Purpose of Use (3)For preservation and countermeasures against fraud that are necessary for reliable and stable provision of services, products, etc.

    Open

    As examples, the following purposes of use are included:

    • Operating and maintaining network application systems, etc.
    • Preventing and responding to the occurrence of failures, defects, accidents, etc. of products, services, network application systems, etc.
    • Preventing the occurrence of, and countermeasures upon the occurrence of, fraudulent contracts, unauthorized use and non-payment
  • Purpose of Use (4)For planning, developing and improving services, products, etc. and various investigations and analyses

    Open

    As examples, the following purposes of use are included:

    • Planning and development of new products, new services and new technologies
    • Improving service quality and improving reception services
    • Investigating and analyzing sales status and usage status
    • Carrying out investigations concerning awareness and actual conditions concerning products and services, various campaigns and other sale promotion programs, etc. (not limited to those of DOCOMO, partner businesses, member stores, etc.)
    • Investigating, analyzing and measuring effects for carrying out various campaigns and other sales promotion programs, etc.
    • Carrying out questionnaire investigations
    • Survey and analysis of sales/usage status of the products and services of DOCOMO; operation and improvement of the products and services of DOCOMO; planning of new products and services; and questionnaire surveys, and other marketing analysis
  1. DOCOMO will not use Personal Data in the following way:
    • Unfairly discriminate against the customer in determining whether to provide services to the customer
  2. DOCOMO may continue to use Personal Data even after an individual agreement concerning the provision of services, etc. terminates.
  3. If DOCOMO uses Personal Data to perform services entrusted from other businesses, etc., DOCOMO will use Personal Data to the extent necessary to perform such services.

4. Consent regarding the handling of Personal Data

DOCOMO may obtain consent from the customer in advance for the use, provision to third parties and other handling of Personal Data. In addition, to the extent permitted by the laws and regulations, DOCOMO may use Personal Data for purposes other than the purposes of use provided in 3. (1) or provide Personal Data to third parties, but in such instance, DOCOMO will give due consideration to the customer's rights and interests.
DOCOMO will enable the confirmation of the principal matters that the customer has consented to as a list on the "Personal Data Dashboard", to ensure that the customer will be able to track of what the customer has consented to as a result of having consented to various matters.

5. Management of Personal Data by the customer

If the customer does not wish for the use and provision to third parties of Personal Data by DOCOMO, the customer may indicate such intent to a certain extent. Please confirm the current indication of intent by the customer on the "Personal Data Dashboard".
Please refer to "Claim Procedures regarding Retained Personal Data, etc." for claim procedures for the disclosure or otherwise of the retained Personal Data of the customer.

6. Safety management of Personal Data

DOCOMO has declared the "Information Security Policy" as its policy regarding information security, to enable the customer to use the services with ease. DOCOMO will take necessary and proper measures to prevent the divulgence, loss or damage of Personal Data and for other safety management of Personal Data.

7. Entrustment of the handling Personal Data

DOCOMO may entrust all or a part of the handling of Personal Data in the sales and reception services, troubleshooting services, fee and credit-related services, website and system operation services, event and campaign implementation services, data processing and analysis services and other services. In such instance, DOCOMO will select a provider who is recognized as being able to properly handle Personal Data, and will carry out proper supervision thereof.

8. Publication of other matters regarding the handling of Personal Data

If notifications regarding the joint utilization of Personal Data, the handling of anonymized processed information and other matters become necessary, DOCOMO will post such notifications on "Publication of Other Matters regarding the Handling of Personal Data", as necessary.

9. Inquiries regarding the handling of Personal Data

Please contact the below consultation service desk for inquiries regarding the handling of Personal Data:

NTT DOCOMO, INC.: Customer Service

0570-073-030 (toll); hours of operation: 10:00AM ~ 6:00PM (except Saturdays, Sundays, holidays, and end/beginning of year holidays)

Accredited Personal Information Protection Organization

DOCOMO is covered by the following accredited personal information protection organizations. The customer can also lodge complaints and/or consult with the service desk of each organization on the handling of personal information in the following businesses.

December 11, 2019

PDF Downloads

NTT DOCOMO Privacy Policy is available for download by clicking on the link below.

PDFNTT DOCOMO Privacy Policy [PDF format:356KB] (in Japanese only)

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These contents will apply to the purpose of use of personal information that were acquired before December 11, 2019, concerning customers who have never been a d POINT CLUB member on and after December 11, 2019.

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