About Mobile Device Protection

Application : Required*1

Smartphone/Tablet & docomo Feature Phone Users
iPhone & iPad Users

Smartphone/Tablet & docomo Feature Phone Users

Image of Smartphone/Tablet & docomo Feature Phone Users

If you apply in advance, you will be protected in the event of trouble.
There are two kinds of device protection so the service to subscribe to differs depending on the device you are using.

  1. The condition to use this service is that you apply for the service within 14 days of purchase, including the day you purchased the device.

Subscribers of Mobile Device Protection Service

Applicable : 2013 winter models and later models

  • Flow of compensation procedure
  • Checking the service details and subscriber's expenses

Subscribers of Mobile Device Protection & Delivery Service

Applicable : 2013 summer models and earlier models

  • Flow of compensation procedure
  • Checking the compensation details and subscriber's expenses

Customers considering newly subscribingCustomers considering newly subscribing

Application conditions

  • Application must be made within 14 days of purchase, including the day you purchased the applicable FOMA or Xi "crossy" phone *2.
  • Applicable mobile phones must not already be sustaining trouble at the time of application.
  • For more information, check the details on each service pages.
  1. Phones given or leased by a party other than DOCOMO (or a DOCOMO retailer), and phones that have been found are not applicable.

iPhone & iPad Users

If you apply in advance, you will be protected in the event of trouble with your iPhone or iPad.

Customers purchasing an iPhone

Use one of the following iPhone warranty services.

  • AppleCare (Standard service / free)
  • AppleCare+ (Charges apply)
  • Mobile Device Protection Service for iPhone & iPad

Customers purchasing an iPad

Use one of the following iPad warranty services.

  • AppleCare (Standard service / free)
  • AppleCare+ (Charges apply)
  • Mobile Device Protection Service for iPhone & iPad

  • Apple, the Apple Logo, Apple Watch, iPad, iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. The iPhone trademark is used under license from AiPhone Co., Ltd. App Store, AppleCare, iCloud are service marks of Apple Inc., registered in the U.S. and other countries. TM and © 2019 Apple Inc. All rights reserved.
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