It has come to our attention that some microSD cards may not be recognized after the software update for SH-01A, SH-03A, and SH-04A is installed. Therefore, the provision of the software update for SH-01A, SH-03A, and SH-04A has been temporarily suspended as of May 15. An announcement will be made on the DOCOMO website when provision of the software update is ready to be resumed.

We apologize for any inconvenience this may cause for SH-01A, SH-03A, and SH-04A users.

NTT DOCOMO continues to strive to improve services, and we ask for your understanding and cooperation with this issue.

If you have any questions, do not hesitate to contact us at the number below.

Contact Details

<docomo Information Center>
0120-005-250 (toll free)
Can be called from mobile phones and PHSs.
Service available in: Chinese, English, Korean, Portuguese, and Spanish

113 (toll free, in Japanese only)
Can only be called from DOCOMO mobile phones.