Mobile Device Protection Service for iPhone & iPad

This service covers you against various kinds of trouble*1 including water exposure, damage, and loss.
A replacement phone (refurbished product*2) will be delivered to you within a day or two*3 of an application for compensation.
In addition, get a discount on the Handset Data Recovery Service charge for recovering your Phonebook and other data from a phone from which data can no longer be exported because of water exposure, damage, etc.

Compatible devices iPad, iPad Air, iPad Air 2, iPad Air(3rd Generation), 9.7-inch iPad Pro, 10.5-inch iPad Pro, 11-inch iPad Pro, 12.9-inch iPad Pro (1st Generation), 12.9-inch iPad Pro(2nd Generation), 12.9-inch iPad Pro(3rd Generation) iPad mini 4, iPad mini 3, iPad mini 2, iPad mini(5th Generation)
Monthly charges*4 ¥600 ¥500
Service usage charge
*4*5*6
¥7,500*up to twice a year
Handset Data Recovery Service charge discount Normal charge: ¥8,000→¥1,000 (¥8,000 if not subscribed)
Coverage

Water exposure, damage beyond repair, loss, theft, breakage, and malfunction, as well as spontaneous failure more than one year after purchase.

  • If spontaneous failure occurs within one year of purchase, you can use the repair service under the manufacturer's warranty.
Eligibility
  • Apply within 14 days of purchasing the iPad
  • Your iPad must not already have a problem
  • A device that was obtained or leased from other than DOCOMO or a DOCOMO retail store or was found is not applicable.
Application procedure
  • Apply over the counter at a docomo Shop, etc.
    • Application at a shop is only available on the day of purchase of the iPad applicable for this service.
  • Apply via docomo Information Center
No monthly charge for up to 31 days from date of the first applicationNo monthly charge for up to 31 days from date of the first application

Flow for Using the Service

Image of Flow for Using the ServiceImage of Flow for Using the Service

Apply from a PC (My docomo)

24/7 (open all year round)

The procedure can be performed 24/7 (open all year round) from the Internet.The procedure can be performed 24/7 (open all year round) from the Internet.in Japanese only

Apply from docomo Shops

The compensation procedure can be performed directly at a docomo Shop.
Business hours and compensation application acceptance hours differ depending on the shop. Please see the page of the corresponding shop for details.
All shops provide this support service through interpreters, to enable foreign language speaking customers to stop by freely and comfortably.

  • The shop staff calls up an interpreter by phone and the conversation is carried out by passing the phone to and from the customer.
  • Interpreters are available for the four languages of English, Portuguese, Chinese, and Spanish.

docomo Shop

Apply from a phone (Mobile Device Protection & Delivery Service)

Open all year round

From DOCOMO mobile phones

15711 (in Japanese only) 15711 (in Japanese only)

9 a.m. to 8 p.m.

  • For after-hours service suspension, call 0120-524-360 (24 hours a day, in Japanese only).
  • Only from a DOCOMO mobile phone or docomo Smartphone.

From landline phones etc.

0120-210-360
(in Japanese only)
0120-210-360
(in Japanese only)

Mobile phone/
PHS OK

9 a.m. to 8 p.m.

  • For after-hours service suspension, call 0120-524-360 (24 hours a day, in Japanese only).
  • The toll-free number may not be accessible from some IP phones.

Notes Concerning Canceling Mobile Device Protection Service for iPhone & iPad

  1. You will not be able to reapply for this service until your next device purchase.
  2. You will no longer be able to receive a replacement phone.
    You will need to purchase a new device in the event of a total loss.
  3. You will no longer be able to receive a discount for the Data Recovery Service.
    If you are unable to retrieve data from your damaged phone, you will no longer be able to receive a discount when requesting data retrieval to the docomo Recovery Center.

Terms of Use

Check the service conditions in theNew windowTerms of Use (in Japanese only).

Mobile Device Protection & Delivery Service Terms of Use has been integrated with the Mobile Device Protection Service Terms of Use as of October 1 (Monday), 2018. As a result, the Mobile Device Protection Service Terms of Use will apply of the use of the Mobile Device Protection & Delivery Service from this integration date.


  1. This service is not applicable to some kinds of trouble (minor damage such as scratches, dirt, spontaneous failure within one year of purchase, and paint peeling off, trouble resulting from disasters, intentional damage, device modifications [including software modifications], etc.). For details, please see the terms of use for Mobile Device Protection Service for iPhone & iPad.
  2. Refurbished products are devices collected from customers that have been repaired, had their covers replaced, and undergone quality checks, and then reset to the same state as a new product.
  3. Delivery of a replacement handset within one or two days may not be possible for some areas such as remote islands or because of factors such as the application timing and delivery conditions.
  4. The monthly charges will be billed together with the usage charges for the Xi service and other services.
  5. This service can be used up to twice a year, with the day on which the service is first used (an application is made for compensation) counting as the initial date of use. The initial date of use and the number of compensation times are not reset even if, for example, you change the device applicable for protection, change your subscription between FOMA and Xi, or switch to Mobile Device Protection & Delivery Service or Mobile Device Protection Service.
  6. A separate card issuing fee of ¥2,000 will apply if the docomo UIM Card is reissued at the time of compensation.
  7. Only from a DOCOMO mobile phone or docomo Smartphone.
  8. The toll-free number may not be accessible from some IP phones.
  • Please note that use of the device may be restricted by methods such as network use restrictions in cases that fall under the term of service such as application for compensation due to loss or theft. Furthermore, DOCOMO shall bear no responsibility for damages etc. incurred by the subscriber or third parties from such restriction of use.
  • The old device you send to DOCOMO will usually be refurbished and used as a replacement device with the service.
  • If you are not able to send your old device to DOCOMO, you will be required to pay ¥80,000 (revision for compensation applications made from September 14, 2016) as a penalty for breach of contract. If your old device was lost or stolen, please send your device to the location designated by DOCOMO should it be found.
  • Please delete all data stored on your old device that can be deleted before sending it to DOCOMO. (Data includes the Phonebook, sent and received mail, photos, data for individual services and other data.)
  • Application for this service is limited to one subscription per line. Also, this service cannot be subscribed to together with AppleCare+ for iPhone and AppleCare+ for iPad sold by DOCOMO.
  • Please note that if you registered for AppleCare+ for iPad at other than a DOCOMO retail store (Apple Store, etc.), you can subscribe to Mobile Device Protection Service for iPhone & iPad while continuing that subscription, but a replacement device received as a result of applying for compensation will not be covered by the AppleCare+ for iPad warranty.

For Customers Considering to Apply for Compensation

Depending on the model you use, the same model may not be able to be provided.
From compensation accepted on or after December 15, 2017, the monthly charge after replacement may be a charge in accordance with the model after replacement regardless of the model and monthly charge before replacement. Consequently, please note that the monthly charge may become higher than before compensation was accepted.
The monthly charge for each model can be found here.



  • Apple, the Apple Logo, Apple Watch, iPad, iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. The iPhone trademark is used under license from AiPhone Co., Ltd. App Store, AppleCare, iCloud are service marks of Apple Inc., registered in the U.S. and other countries. TM and © 2019 Apple Inc. All rights reserved.
  • Unless otherwise specified, all indicated amounts exclude tax.
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