Available from mobile phones and PHSs

The icon on the left signifies that the number can also be called from mobile phones and PHSs.
The indicated business hours are subject to change during the year-end and New Year holidays.
To avoid mistakes, please double-check the number before dialing.

noticeCommunications charges do not apply for calls to numbers starting with 0120.

Information to know before making an inquiry

Your inquiry will proceed smoothly if you know the following information.

  • Subscription number
  • Network PIN (4-digit number you specified at the time of subscription)

noticeRequired to identify the subscriber for subscription inquiries and various procedures.

From landline phones etc.

0120-005-250 Available from mobile phones and PHSs

Available languages: English, Portuguese, Chinese, and Spanish.
9 a.m. to 8 p.m. (open all year round)

0120-800-000notice1 (in Japanese only)Available from mobile phones and PHSs

9 a.m. to 8 p.m. (open all year round)

  • noticeMay not be accessible from some IP phones.
  • notice1 Various orders, requests for suspending or resuming your service if your mobile phone is lost, and other inquiries accepted.

From DOCOMO mobile phones

151 (toll free, in Japanese only)

9 a.m. to 8 p.m. (open all year round)

  • noticeCannot be called from landline phones.
  • noticeVarious orders, requests for suspending or resuming your service if your mobile phone is lost, and other inquiries accepted.

Inquiries Regarding Malfunctions and Area Statusnotice2

From DOCOMO mobile phones

113 (toll free, in Japanese only)

24 hours a day (open all year round)

noticeCannot be called from landline phones.

From landline phones etc.

0120-800-000 (in Japanese only)Available from mobile phones and PHSs

24 hours a day (open all year round)

noticeMay not be accessible from some IP phones.

Inquiries regarding WORLD CALL, International SMS, and International MMS

0120-196-360 (in Japanese only)Available from mobile phones and PHSs

24 hours a day (open all year round)

notice2 When, from results of your inquiry, it is determined that your handset requires repair, please bring it to a repair counter designated by DOCOMO. Please be aware that repair counters will accept handsets only during business hours. Also, please remember to always bring your warranty card when visiting a repair counter.

Lost & Stolen

Suspending/resuming service due to loss, etc. in case of an emergency and locking/unlocking Omakase Lock

0120-005-250Available from mobile phones and PHSs

Available languages: English, Portuguese, Chinese, and Spanish.
9 a.m. to 8 p.m. (open all year round)

  • noticeA network PIN and unlock number are required to resume service and unlock Omakase Lock.
  • noticeFor how to suspend or resume service, see Suspending/Resuming Service Due to Loss or Theft.
  • noticeIf your mobile phone is an Omakase Lock compatible model, you can set Omakase Lock at the same time.

Inquiries in case of theft or loss overseas

If your mobile phone is lost, damaged, etc. while overseas, help is available around the clock in Japanese.

DOCOMO Website/Customer Support

Mobile Phone Protection & Delivery Service Center

0120-210-360 (in Japanese only)Available from mobile phones and PHSs

9 a.m. to 8 p.m. (open all year round)notice3

notice3 For after-hours service suspension, call 0120-524-360 (24 hours a day, in Japanese only).

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