Mobile Device Protection Service for iPhone & iPad (Applied through May 31, 2019)

About Mobile Device Protection

If you are considering applying for the service when purchasing a new phone on or after Saturday, June 1, 2019, refer to "Mobile Device Protection Service".

Mobile Device Protection Service

Applicable: customers who purchased iPhone or iPad by Friday, May 31, 2019

This service covers you against various kinds of trouble*1 including water exposure, damage, and loss.
A replacement phone (refurbished product*2) will be delivered to you within two days*3 from when the application was made.
In addition, get a discount on the Handset Data Recovery Service charge for recovering your Phonebook and other data from a phone from which data can no longer be exported because of water exposure, damage, etc.

Coverage

Water exposure, damage beyond repair, loss, theft, breakage, and malfunction, as well as spontaneous failure more than one year after purchase.

  • If spontaneous failure occurs within one year of purchase, you can use the repair service under the manufacturer's warranty.

Eligibility

  • Apply within 14 days of purchasing the iPhone, iPad
  • Your iPhone, iPad must not already have a problem
  • A iPhone, iPad that was obtained or leased from other than DOCOMO or a DOCOMO retail store or was found is not applicable.

Monthly Charges

Monthly charges of iPhone

Monthly charges of iPhone
Compatible models Monthly charges*4 Service usage charge*4*5*6 Handset Data Recovery Service charge discount
iPhone XS
iPhone XS Max
iPhone XR
iPhone X
iPhone 8
iPhone 8 Plus
iPhone 7
iPhone 7 Plus
iPhone 6s
iPhone 6s Plus
¥750 ¥11,000
*Up to twice a year
Normal charge: ¥8,000

¥1,000
*¥8,000 if not subscribed
iPhone SE
iPhone 6
iPhone 6 Plus
iPhone 5s
¥600 ¥7,500
*Up to twice a year
iPhone 5c ¥500

Monthly charges of iPad

Monthly charges of iPad
Compatible models Monthly charges*4 Service usage charge*4*5*6 Handset Data Recovery Service charge discount
iPad
iPad Air
iPad Air 2
iPad Air (3rd generation)
iPad Pro (9.7-inch)
10.5-inch iPad Pro
11-inch iPad Pro
12.9-inch iPad Pro (1st generation)
12.9-inch iPad Pro (2nd generation)
12.9-inch iPad Pro (3rd generation)
¥600 ¥7,500
*Up to twice a year
Normal charge: ¥8,000

¥1,000
*¥8,000 if not subscribed
iPad mini 4
iPad mini 3
iPad mini 2
iPad mini (5th generation)
¥500
No monthly charge for up to 31 days from date of the first applicationNo monthly charge for up to 31 days from date of the first application

Flow for Using the Service If Trouble Occurs

Delivery of a replacement phone

If an issue occurs, 1. Apply for compensation via My docomo. 2. DOCOMO delivers a replacement phone (refurbished product) to you! 3. When the replacement phone arrives, send the old phone to DOCOMO.If an issue occurs, 1. Apply for compensation via My docomo. 2. DOCOMO delivers a replacement phone (refurbished product) to you! 3. When the replacement phone arrives, send the old phone to DOCOMO.

A replacement phone will be delivered within two days from when the application was made*7 from the Mobile Device Protection Service Center to your specified address, whether it be your home or office.

  1. WEB Wari
    If you apply for delivery of a replacement phone via My docomo, you will get a 10% discount on the subscriber's expenses.
  2. Express Delivery
    A replacement phone will be delivered within four hours after the completion of the service application to Tokyo's 23 wards and Osaka-shi, Osaka. This option costs you an additional shipping fee of ¥3,000.

For details, see Offering a Replacement Phone page.

Offering a Replacement Phone

  1. Delivery of a replacement phone within two days from when the application was made may not be possible for some areas such as remote islands or because of factors such as the application timing and delivery conditions.

Compensation Application If Trouble Occurs

Apply from a PC (My docomo)

24/7 (open all year round)

The procedure can be performed 24/7 (open all year round) from the Internet.The procedure can be performed 24/7 (open all year round) from the Internet.New windowThe procedure can be performed 24/7 (open all year round) from the Internet.New window
  • If you apply for delivery via My docomo, you will get a 10% discount on the subscriber's expenses.

Apply from docomo Shops

The compensation procedure can be performed directly at a docomo Shop.
Business hours and compensation application acceptance hours differ depending on the shop. Please see the page of the corresponding shop for details.

Apply from a phone (Mobile Device Protection Service Center)

Open all year round

From DOCOMO mobile phones

15711 (in Japanese only) 15711 (in Japanese only)

9 a.m. to 8 p.m.

  • For after-hours service suspension, call 0120-524-360 (24 hours a day, in Japanese only).
  • Only from a DOCOMO mobile phone or docomo Smartphone.

From landline phones etc.

0120-210-360
(in Japanese only)
0120-210-360
(in Japanese only)

Mobile phone/
PHS OK

9 a.m. to 8 p.m.

  • For after-hours service suspension, call 0120-524-360 (24 hours a day, in Japanese only).
  • The toll-free number may not be accessible from some IP phones.

For Customers Considering to Apply for Compensation

Depending on the model you use, the same model may not be able to be offered.
From compensation accepted on or after December 15, 2017, the monthly charge after replacement may be a charge in accordance with the model after replacement regardless of the model and monthly charge before replacement.
Consequently, please note that the monthly charge may become higher than before compensation was accepted.
For details on the monthly charges for each service, see Subscribed services after receiving compensation.
The monthly charge for each model can be found here.

Notes Concerning Canceling Mobile Device Protection Service for iPhone & iPad

  1. You will not be able to reapply for this service until your next device purchase.
  2. You will no longer be able to receive a replacement phone.
    You will need to purchase a new device in the event of a total loss.
  3. You will no longer be able to receive a discount for the Data Recovery Service.
    If you are unable to retrieve data from your damaged phone, you will no longer be able to receive a discount when requesting data retrieval to the docomo Recovery Center.

Terms of Use

Check the service conditions in the New windowTerms of Use (in Japanese only).

Mobile Device Protection Service for iPhone & iPad Terms of Use has been integrated with the Mobile Device Protection Service Terms of Use as of October 1 (Monday), 2018.
As a result, the Mobile Device Protection Service Terms of Use will apply of the use of the Mobile Device Protection Service for iPhone & iPad from this integration date.


  1. This service is not applicable to some kinds of trouble (minor damage such as scratches, dirt, spontaneous failure within one year of purchase, and paint peeling off, trouble resulting from disasters, intentional damage, device modifications [including software modifications], etc.). For details, please see the terms of use for Mobile Device Protection Service for iPhone & iPad.
  2. Refurbished products are phones collected from customers that have been repaired, had their covers replaced, and undergone quality checks, and then reset to the same state as a new product.
  3. Delivery of a replacement phone within two days from when the application was made may not be possible for some areas such as remote islands or because of factors such as the application timing and delivery conditions.
  4. The monthly charges will be billed together with the usage charges for the Xi service and other services.
  5. This service can be used up to twice a year, with the day on which the service is first used (an application is made for compensation) counting as the initial date of use. The initial date of use and the number of compensation times are not reset even if, for example, you change the device applicable for protection, change your subscription between FOMA and Xi, or switch to Mobile Device Protection & Delivery Service or Mobile Device Protection Service.
  6. A separate card issuing fee of ¥2,000 will apply if the docomo UIM Card is reissued at the time of compensation.
  • Please note that use of the device may be restricted by methods such as network use restrictions in cases that fall under the term of service such as application for compensation due to loss or theft. Furthermore, DOCOMO shall bear no responsibility for damages etc. incurred by the subscriber or third parties from such restriction of use.
  • The old device you send to DOCOMO will usually be refurbished and used as a replacement device with the service.
  • If you are not able to send your old device to DOCOMO, you will be required to pay ¥80,000 (revision for compensation applications made from September 14, 2016) as a penalty for breach of contract. If your old device was lost or stolen, please send your device to the location designated by DOCOMO should it be found.
  • Please delete all data stored on your old device that can be deleted before sending it to DOCOMO. (Data includes the phonebook, sent and received mail, photos, data for individual services and other data.)
  • Application for this service is limited to one subscription per line. Also, this service cannot be subscribed to together with AppleCare+ for iPhone and AppleCare+ for iPad sold by DOCOMO.
  • Please note that if you registered for AppleCare+ for iPad at other than a DOCOMO retail store (Apple Store, etc.), you can subscribe to Mobile Device Protection Service for iPhone & iPad while continuing that subscription, but a replacement device received as a result of applying for compensation will not be covered by the AppleCare+ for iPad warranty.
  • Apple, the Apple Logo, Apple Watch, iPad, iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. The iPhone trademark is used under license from AiPhone Co., Ltd. App Store, AppleCare, iCloud are service marks of Apple Inc., registered in the U.S. and other countries. TM and © 2019 Apple Inc. All rights reserved.
  • Unless otherwise specified, all indicated amounts exclude tax.
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