Support Information on iPhone & iPad
Support Information by Purposes
Problems and Troubleshooting
Guide to Procedures
Information on Use and Application of Products and Services
When Wish to Know About Charges
Check Subscription Information and Usage Status
Use your mobile phone or PC (in Japanese only) to check information such as your subscription information and voice and communication charges up to the previous day.
Information on docomo Shops and customer service counters nationwide.
Inquiries by Phone
Open all year round
From landline phones etc.
Mobile phone / PHS OK
Available languages: English, Portuguese, Chinese, and Spanish.
9 a.m. to 8 p.m.
- May not be accessible form some IP phones.