Network PIN

Network PIN is the four-digit number you specified at the time of subscription.
It is required to verify subscriber identity, or to change various settings.

Services which Require Network PIN

You need to enter the network PIN to use following settings or services.

  • Voice Mail Service (remote operations via land-line or pay phone)
  • Setting the Caller ID Notification Service (setting Activate or Deactivate)
  • 2in1 (setting the Incoming Call Avoidance Function Settings)
  • Call Forwarding Service (remote operations via land-line or pay phone)
  • Nuisance Call Blocking Service (registering or unregistering numbers to block)
  • SMS Rejection Settings (registering or unregistering numbers to block)
  • Visual Voicemail (changing the setting to use Visual Voicemail)
  • mopera U (when using the initial settings [obtaining user name, authentication password, Web mail, and email address], when changing the settings)
  • Incoming Call Restriction for Roaming (setting to restrict incoming calls during roaming)
  • Xi Femtocell (setting to be guided to Xi Femtocell)
  • docomo Online Application [docomo Online Application]/e-billing/Usage Charges Confirmation [Usage Charges Confirmation]/My docomo (user authentication via i-mode or automatic voice guidance)
  • d Payment (iD) (registering for the service or using the service)
  • Reactivating the service by 0120-524-360 (remote operations via land-line or pay phone)
  • Phone purchase confirmation site (Phone purchase confirmation site)
  • docomo kouza

Refer to Issuing and Changing Your PIN, ID, or Password (in Japanese only) for confirming the list of the PIN required for each service and how to issue, change, and unlock the PIN.

If You Forget Your Network PIN

When visiting a docomo Shop

Visit a docomo Shop with documents such as a Japanese driver's license that verify your identity. Then, perform the registration procedure again.
You are required to make a Shop Appointment to perform procedures at a docomo Shop. You can visit a docomo Shop without an appointment when you have an urgent matter, such as handset damage, or if you want to try a product or service in the shop.
Business hours differ by shop. See the pages of individual shops for details.

docomo Shop

When inquiring by phone

We will send your current network PIN by post. Please note that this may take a few days.
Locks applied by changing the settings of some services*1 cannot be removed by mail notification.

docomo Information Center

  1. Setting the Caller ID Notification Service/SMS Rejection Settings/registering or unregistering Nuisance Call Blocking Service/changing the setting to use Visual Voicemail/setting the Incoming Call Avoidance Function Settings of 2 in 1/setting to be guided to Xi Femtocell/setting to restrict incoming calls during roaming
  • Please note that if we cannot verify that you are a DOCOMO subscriber, we may not be able to accept your request.
  • If you are an MVNO service user, please contact the MVNO service counter directly.

If the Lock is Engaged

Locks will gradually be released from 0:00 a.m. on the following day. If it is not released, please bring some personal identification (driver's license, etc.), and visit a docomo Shop. Re-registration procedures will be conducted.
You are required to make a Shop Appointment to perform procedures at a docomo Shop. You can visit a docomo Shop without an appointment when you have an urgent matter, such as handset damage, or if you want to try a product or service in the shop.
Business hours differ by shop. See the pages of individual shops for details.

  • If an incorrect PIN is entered a certain number of times, your PIN is locked from the perspective of security.
  • Your PIN may also be locked even if you enter an incorrect network PIN several times across multiple services.
  • If you know your current network PIN, you can contact the docomo Information Center to unlock the PIN.

Change and Re-registration Procedures

If you do not know your current PIN, please visit a docomo Shop.
If you know your current PIN, you can proceed with the changing or re-registration process through docomo Online or by phone.
No administrative service fees are incurred for processing.

PC,
smartphone,
docomo Feature Phone
(sp-mode)

You can apply from (docomo Online Application). The required d ACCOUNT can be easily issued, so even beginners can start using right away.

  • When accessing from a PC, a d ACCOUNT is required.
  • When accessing from a smartphone or docomo Feature Phone (sp-mode), a Network PIN is required.
  • Operation procedures on the actual screens are in Japanese.
Business hours :
24 hours *1

docomo Feature Phone
(i-mode)

You can apply from (docomo Online Application).

Business hours :
24 hours *2

Phone

  • To apply from a DOCOMO mobile phone, call 151 (toll free, in Japanese only) without an area code.
  • For inquiries in English, Portuguese, Chinese, and Spanish, and applications from landline phones, see General Inquiries (docomo Information Center).
Business hours :
9 a.m. to 8 p.m.

docomo Shops

All shops provide this support service through interpreters, to enable foreign language speaking customers to stop by freely and comfortably.
Business hours differ by shop. See the pages of individual shops for details.

Business hours :
Within the business hours of the corresponding shop
  1. Unavailable from 10:30 p.m. every Tuesday to 7:00 a.m. the following morning due to system maintenance.

Notes

Preventing unauthorized use when performing remote operations from another phone

Remote Access Lock helps prevent unauthorized access when other phones attempt to remotely access your Voice Mail Service or other services. The function automatically deactivates remote access if the Network PIN is entered incorrectly more than a predetermined number of times.

  1. Network PIN is entered incorrectly three times in a row.
  2. The phone is disconnected from the center. Remote Access is not disabled at this stage.
  3. Network PIN is entered incorrectly four times in a row.
  4. Remote access function is disabled.

PDFVoice Mail Service (remote operations via land-line or pay phone) [PDF format:166KB] (in Japanese only)

Notes on Using Your PIN

Your PIN may be required to use DOCOMO's services.
Do not disclose your PIN to anyone.


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