Procedures for Subscription Cancellation with Mobile Number Portability (MNP)

Thank you for using DOCOMO mobile phone.
The applications for MNP is available online 24/7, or by phone and at a docomo Shop. For switching to another carrier with MNP, you need to acquire a MNP reservation number from DOCOMO in advance, then subscribe to the new carrier with the number.
No handling fee is incurred*1.

  • d ACCOUNT is required to apply for MNP.
  • For details on conditions of provision in the case of ahamo billing plan, please refer to New windowahamo website (in Japanese only).

Application

  • You are required to first acquire an MNP reservation number from DOCOMO before subscribing to the new carrier.
  • MNP reservation numbers can be issued online 24 hours a day.
  • Applications are accepted by phone from 9 a.m. to 8 p.m.
  • Applications are accepted at docomo Shops during each shop's business hours.
  • For other details and notes, see below on this page.

Handling Fee

A handling fee for Mobile Number Portability: Free*1

  1. If you acquire an MNP reservation number on or before Wednesday, March 31, 2021, and cancel the subscription to DOCOMO through MNP on or after Thursday, April 1, 2021, you will be charged a Mobile Number Portability handling fee of ¥3,300 (incl.tax), along with the usage charges on the month following the month of cancellation. The handling fee is ¥2,200 (incl. tax) if you are subscribed to a billing plan that was available for application until Monday, September 30, 2019.

Procedures

Step 1: Acquire MNP reservation number

Image of MNP reservation number

You can apply for an MNP reservation number at a DOCOMO application service counter.
You can apply for an MNP reservation number online, by phone, or at a docomo Shop.

Step 2: Subscribe to the new carrier

Notify the new carrier of your MNP reservation number and apply for a new subscription with MNP.
Your subscription with DOCOMO will be terminated when you complete the changing process with another carrier.

How to Apply

PC,
smartphone,
docomo Feature Phone
(sp-mode)

You can apply from (docomo Online Application). The required d ACCOUNT can be easily issued, so even beginners can start using right away.

  • When accessing from a PC, a d ACCOUNT is required.
  • When accessing from a smartphone or docomo Feature Phone (sp-mode), a Network PIN is required.
  • Operation procedures on the actual screens are in Japanese.
Business hours :
24 hours *2

Phone

  • To apply from a DOCOMO mobile phone, call 151 (toll free, in Japanese only) without an area code.
  • For inquiries in English, Portuguese, Chinese, and Spanish, and applications from landline phones, see General Inquiries (docomo Information Center).
Business hours :
9 a.m. to 8 p.m.

docomo Shops

All shops provide this support service through interpreters, to enable foreign language speaking customers to stop by freely and comfortably.
Business hours differ by shop. See the pages of individual shops for details.

Business hours :
Within the business hours of the corresponding shop
  1. Unavailable from 10:30 p.m. every Tuesday to 7:00 a.m. the following morning due to system maintenance.

Use docomo Shop Appointment

You are required to make a Shop Appointment to perform procedures at a docomo Shop. If you visit a shop without an appointment, you may be asked to return with an appointment for another day.

docomo Shop Appointment (in Japanese only)

  • Hours available for appointment differ by shop and date.

Notes

When using MNP to transfer your number, you are ending (cancelling) your subscription with your current carrier and starting a new subscription with the new carrier. Because of this, you should be aware of the following points:

About purchasing in installments

If there are any outstanding installments when you apply for cancellation, you will still be required to pay the installment payments. Canceling your subscription will result in the termination of your Monthly Support, and charges will be made without the discount deduction.
If you pay the lump sum of the remaining installment payments to cancel your subscription to the service, the DOCOMO installment payment contract (individual credit purchase brokerage contract/installment sale contract) can be terminated.

About points

[In the case of d POINTs (Under a personal name)]
Make sure you are issued a d ACCOUNT before cancelling your mobile phone subscription. If you have a d ACCOUNT, you can continue using d POINTs with some services as a member of d POINT CLUB after cancelling your mobile phone subscription. If a d ACCOUNT is not issued, you will not be able to continue using d POINT CLUB, and your d POINTs (also including points earned with your d CARD or d POINT CARD) will be forfeited.

New windowCheck accumulated d POINTs (in Japanese only)

[In the case of docomo Points (Under a personal name and a corporate name)]
When you cancel your mobile phone subscription, docomo Points will be forfeited regardless of whether you have a d ACCOUNT.

Others

  • Before changing your subscription to another carrier using Mobile/PHS Number Portability (MNP), you need to apply for an MNP reservation at DOCOMO. Unless you have already canceled your subscription, your subscription with DOCOMO will be terminated when you complete the changing process with another carrier.
  • If you are subscribed to a billing plan with a fixed period subscription or a usage length-based discount service, a cancellation fee may be incurred depending on the date of cancellation.
  • When you sign up with a new carrier while there are outstanding charges you have not paid to DOCOMO by the deadline, you may not proceed with the carrier change.
  • Your length of use with the subscription will be reset to zero.
  • Your mail address will be changed.
  • Downloaded content and electronic money may not be transferred.
  • You cannot make MNP procedures if you use services such as mobile satellite phone or data-communications-only services.

Other Notes on Subscription Cancellation

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